Service Terms and Conditions

TERMS and CONDITIONS

About us

VOMBA TOURS and Safaris is a tour operator specializing in efficient, affordable airport transfers and shuttle services in comfortable, air-conditioned vehicles within Mpumalanga and Limpopo province. We are a dynamic, vibrant, energy driven organization proudly managed by a professional director. Our offices are located in Mabarhule Trust, which is approximately 10 minutes from Sabi Sand Game reserve and 15 minutes from Kruger National Park.

Our vehicles are well maintained and hold all the necessary permits and insurance required by the relevant authorities. In addition, our tour guides are self-driven and passionate about what they do and carry the extensive expert knowledge of the Lowveld, Kruger National Park and all the tourist attractions in the surrounding areas.

Use of Site

You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided on this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ’embedding’ or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

Disclaimer of Warranty

The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.

The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions in these contents.

The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

Our Rights

We reserve the right to:

Modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
2. change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
3. We will use our reasonable endeavors to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

Privacy Policy

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.

All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.

The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Website from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Third Party Links
In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

Undertaking:

VOMBA TOURS undertakes to provide all tours and/or services offered subject to the terms and conditions set out herein. All terms and conditions will be accepted by the client upon confirmation of any booking.

VOMBA TOURS guarantee all reservations for scheduled day tours provided that it is requested twenty-four (24) hours prior to departure.

In order to ensure availability of preferred accommodation establishments on escorted overland tours, it is always recommended that reservations are made at least 30 days prior to departure date and that any special requirements and/or preferences are communicated up front.

VOMBA TOURS make every effort to ensure that the various services making up your tour will be carried out efficiently and as specified.

Our drivers and tour guides are trained and possess the necessary qualifications and documents.

Definitions:

VOMBA TOURS refers to Vomba Tours and Transfers (Pty) LTD, a closed corporation business entity, established in 2014, incorporated at the Registrar of Companies, Registration Number CK 2014/199382/07

Client means individuals; groups, companies or other legal persons using the services offered by VOMBA TOURS and includes the agents of clients.

Tour means the provision of services/activities and/or accommodation and/or transportation and/or meals as offered by VOMBA TOURS and accepted by the Client.

Booking means the confirmation of the selected tour inquiry and/or quotation and thereto acceptance of the terms & conditions of VOMBA TOURS, by the client.

Check In / Departure means the scheduled date and time of departure of the vehicle used for the tour booked, whether it is a VOMBA TOURS vehicle / outsourced vehicle.

Prices:

Prices are subject to change without prior notification. Prices are also subject to adjustment in the event of changes in government imposed taxes, fuel price, hotel charges, tourism levies and or the introduction of national, regional or local taxes or levies of whatever nature.

All prices and rates are quoted in ZA Rand unless otherwise specified. Payment in approved foreign currency will be accepted at the rate of exchange applied by the bankers of VOMBA TOURS at the time of receipt of payment. Any shortfall resulting from exchange rate fluctuations will be for the account of the client.

All payments made for booked tours are final and any reimbursements and /or refunds are subject to the Terms and Conditions herein.

Tour Price Exclusions:

The tour price excludes Any tips and gratuities (left to the individual’s discretion); personal items (beverages, cigarettes, telephone calls, room service, laundry and other extras); air and rail fares (unless specified as part of a package); visas, health requirements, immigration requirements. VOMBA TOURS accepts no responsibility if such documentation is not in order – visitors should consult their travel agents.

Child policy:

Children of all ages are welcome on our scheduled day tours, with exception certain Safari Game Drives, where certain of the Game Reserves terms and conditions prohibit children.

Bookings on our escorted overland tours are strictly subject to the availability of child-friendly accommodation at the time of the request.

All children under 12 years of age must be accompanied by at least one adult for any day tour.

Child Discounts:

Children under 12 years qualify for a discount on certain tours when accompanied by two full paying adults, subject to confirmation during the booking.

Children under 12 years, qualify for a discount for certain accommodation, provided they are accompanied by and share the same room with two full paying adults. Restrictions apply to certain tours and are subject to the terms and conditions of the accommodation vendor secured, subject to confirmation during the booking.

Payment:

Fifty percent (50%) of the total cost is due and payable on booking of the tour or road transfer. Full & Final payment is due and payable 30 days before a tour/transfer date departure. Bookings made within 30 days of departure must be accompanied by full payment.

Payments can be made via Online Credit Card payment, EFT (Electronic Fund Transfer) or Direct Deposit

Cancellations:

All cancellations shall only be valid if received by VOMBA TOURS in writing and shall be effective upon acknowledgment of receipt by the company.

The date on which the cancellation request is received by the company relative to the date of the booked tour will determine the cancellation charge, if any, to be levied.

Cancellation charges expressed as a percentage of the Total Tour/Transfer Cost are as follows:

Cancellations received within 60 days or the tour date: 25% forfeit fee
Cancellations received within 30 days or the tour date: 50% forfeit fee
Cancellations received within 15 days or the tour date: 75% forfeit fee
Cancellations received within 10 days or the tour date: 100% forfeit fee
Cancellation Forfeit Charge exceptions exist:

Only for Inbound Air Flights, where the Aeroplane could not make terminal arrival due to unforeseen weather/circumstances. In this instance, the tour will be rescheduled and accommodated if possible by the company.
In instances where the Airplane cannot/will not land at all, the tour is canceled and a minimum late cancellation fee of 20% of the total rate is charged. [80% refund on total tour cost is given] A full refund, relative to retrievable tour costs, will be considered on merit by VOMBA TOURS Management, in the event of illness / hospitalization / accident or death, upon receipt of proof.
No refunds will be given for no-shows, or any unused services irrespective of whether they form part of the basic tour price, or whether they are in respect of pre-booked optional arrangements.
Alterations:
‘Force Majeure’ means, in relation to the Company, any circumstances beyond the reasonable control of VOMBA TOURS (including but not limited to, acts of God, explosion, floods, fire, war or threat of war, sabotage, civil disturbance, quarantine, government intervention, weather conditions or other unexpected occurrences).
VOMBA TOURS shall not be deemed to be in breach of these terms and conditions or otherwise be liable to the Client, by reason of delay in performance, or by non-performance, of any of its obligations to the extent that any such delay in performance of non-performance is due to Force Majeure.
hall be entitled to, and may in its sole and absolute discretion, vary or cancel any itinerary or arrangement in relation to the tour booked.

No refunds are given for circumstances arising beyond the Company’s control, necessitating alternative arrangements being made to ensure the safety and/or further participation and enjoyment of the tour.
In the unlikely event of a vehicle breakdown that is beyond VOMBA TOURS’ control and immediate repair, the Company will arrange for the spare part to be sent to the current location in the fastest possible time. VOMBA TOURS reserves the right to alter the itinerary accordingly in order to make up any time lost due to any unforeseen circumstances.
The VOMBA TOURS reserves the right to cancel the tour without prior notification and in such an event only agrees to refund all monies already paid and received from the Client.
VOMBA TOURS shall not be held responsible for any damages and/or losses whatsoever incurred by the client as a result of cancellations/alterations levied by service providers over which we have no direct control.

The Client will be notified immediately of any cancellations within the itinerary and/or any changes that are made

Accommodation:

Accommodation is as specified in the itinerary or brochure and is based on 2 people sharing a room [either two single beds / a single double bed]. Single rooms are available at an additional cost but cannot be guaranteed. The use of specific accommodation is subject to availability.

VOMBA TOURS reserves the right to substitute hotels with other of a similar or higher category at no additional cost to the traveler, even after commencement of the tour.

Meals:

Meals included are as specified in the tour itinerary. Please check the applicable itinerary for details. VOMBA TOURS will not be held responsible for ensuring all dietary needs are catered for.

If advised in advance, the dietary requirements will be forwarded to the booked catering and/or accommodation venue to ensure, where possible, that dietary needs are considered.

VOMBA TOURS will not be held responsible for any meal malfunctions or poor services rendered by service providers and/or booked establishments.

Transportation:

Transportation is in air-conditioned Sedans, Minivans, Open safari vehicles, Minibuses or buses appropriate to the requirements of the tour and based on client numbers. VOMBA TOURS reserves the right to sub-contract vehicles. All subcontracted transportation companies are trained and possess the necessary qualifications and documents.

Health & Visas:

It is the responsibility of the agent and/clients to ensure that all the necessary documentation, health insurance and/or precautionary medication measures are attended to prior to travel. VOMBA TOURS does not accept responsibility in this regard.

Luggage:

1 Suitcase and 1 overnight bag (hand luggage) per person allowed for overland tours. VOMBA TOURS accepts no responsibility for loss or damage to luggage or personal property from whatsoever causes arising. Clients are advised to take up adequate insurance cover.

The right of Admission Reserved:

VOMBA TOURS shall at its discretion enforce conduct rules and reserves the right to decline to accept or retain any person as a client. Clients shall obey every lawful instruction of any employee of VOMBA TOURS.

Smoking:

Smoking is not permitted on board vehicles and in accommodation/ restaurants. Comfort stops will be made en route and designated smoking areas are to be used by clients.

Check in /Departure Time:

Clients shall check in at all departure points at least 30 minutes before the scheduled departure time. VOMBA TOURS does not accept responsibility for any client who fails to comply with this condition.

Delays:

VOMBA TOURS shall not be responsible for the consequences of any delays whether arising from accidents, breakdowns or any other cause.

Responsibility:

VOMBA TOURS does not have control over the provision of services by any accommodation and/or transport (cruise liners, airlines, trains, busses etc) vendors and shall not be liable for any loss, damage, injury, additional cost, accident, delay or irregularity that may be occasioned by any error or default.

Standard & Safety:

VOMBA TOURS undertakes that all of its own fleet vehicles:

Are large enough to accommodate the number of clients and luggage.
All drivers are licensed in terms of local legislation.
All vehicles are safe and comply with relevant safety regulations.
Insurance:

themselves with any exceptions and conditions as may be imposed by the insurance company or underwriters issuing the policy of insurance which they select.

VOMBA TOURS holds Passenger Liability Insurance and Public Liability Insurance underwritten by One Insurance (Pty) Ltd.

Law:

The law of the Republic of South Africa shall govern the relationship between VOMBA TOURS and the client and the Courts of the Republic of South Africa shall have sole jurisdiction in respect of any claims and/or disputes which may arise between VOMBA TOURS and the client, or Agent.

Disclaimer:

VOMBA TOURS, their employees, agents and associates shall not be responsible for and shall be exempt from any liability in respect of any loss, damage, injury, accident, delay or inconvenience to any person or their luggage or other personal property whether the same shall occur and whether the same shall arise from or be occasioned by the negligence of VOMBA TOURS, their employees, agents, associates and other persons indirectly in the employ or service of VOMBA TOURS or otherwise under any circumstances whatsoever.

Alterations:

Force Majeure’ means, in relation to the Company, any circumstances beyond the reasonable control of VOMBA TOURS (including but not limited to, acts of God, explosion, floods, fire, war or threat of war, sabotage, civil disturbance, quarantine, government intervention, weather conditions or other unexpected occurrences).

VOMBA TOURS shall not be deemed to be in breach of these terms and conditions or otherwise be liable to the Client, by reason of delay in performance, or by non-performance, of any of its obligations to the extent that any such delay in performance of non-performance is due to Force Majeure.

If VOMBA TOURS is affected by Force Majeure it shall be entitled to, and may in its sole and absolute discretion, vary or cancel any itinerary or arrangement in relation to the tour booked.

No refunds are given for circumstances arising beyond the Company’s control, necessitating alternative arrangements being made to ensure the safety and/or further participation and enjoyment of the tour.

In the unlikely event of a vehicle breakdown that is beyond VOMBA TOURS’ control and immediate repair, the Company will arrange for the spare part to be sent to the current location in the fastest possible time. VOMBA TOURS reserves the right to alter the itinerary accordingly in order to make up any time lost due to any unforeseen circumstances.

The VOMBA TOURS reserves the right to cancel the tour without prior notification and in such an event only agrees to refund all monies already paid and received from the Client.

VOMBA TOURS shall not be held responsible for any damages and/or losses whatsoever incurred by the client as a result of cancellations/alterations levied by service providers over which we have no direct control.

The Client will be notified immediately of any cancellations within the itinerary and/or any changes that are made.

Disclosure of outlet country at time of payment

South Africa

Absa Bank Limited

Payment Options and Pricing

All transactions will be processed in South African Rands (ZAR).

VOMBA TOURS endeavors to offer you competitive prices on current products; your total order price will include the price of the service plus any applicable sales tax and shipping charges (on the day of the service).

VOMBA TOURS reserves the right to change pricing at any time without prior notice.

Should VOMBA TOURS reduce its price on any service products within 10 working days after the service, you may contact us and request a refund of the difference between the price you were charged and the reduced selling price. To receive the refund, you must contact us within 14 days of service.

Credit Card

We accept MasterCard and Visa credit cards. If you do not have a credit card please utilize one of the other payment options, or simply log off and return to the site at a later time to complete your order. All of your order details will be saved online under in the Your Account section available for use whenever you’re ready!.

If you are booking online there will be an option to make online payment, Otherwise we will email a link to you for credit card payments. No card details need to be sent to us and best of all, for overseas guests, there is no need to pay at a bank. All forex fees and charges are taken care of automatically. Also the rates deducted by PayBridge are very competitive, in fact better than any offered to me by a bank.

EFT (Electronic Fund Transfer)

One of the most widely used ways of sending money online. Once you have added enough items to your shopping cart, proceed to “Checkout” and follow the order processing instructions. Select the option to pay via EFT. You will then have to load VOMBA TOURS as a beneficiary on your internet banking and use the unique order number in the reference line for your payment. This should ensure speedy processing and delivery of your selected products.

Banking Details:

Bank Name: ABSA Bank Limited
Branch No. : 632005
Account Name: Vomba Tours and Transfers (Pty) Ltd
Account No. : 4088441610
Account Type: Cheque

Direct Deposit

You may pay for your products through a direct deposit. It’s exactly the same as doing an EFT payment, except you’ll have to go into your bank and physically make your direct deposit there. Please email through your deposit slip to info@vombatours.com to ensure your payment is confirmed and reservation is made as quickly as possible.

Banking Details:

Bank Name: ABSA Bank Limited
Branch No. : 632005
Account Name: Vomba Tours and Transfers (Pty) Ltd
Account No. : 4088441610
Account Type: Cheque

For more information about how to order, special order requirements and other payment options, please contact our reservation Team on Fax (013) oo4-0059 or email: info@vombatours.com

Security Policy

Virtual Card Services process all credit card transactions. All credit card transactions are 128-bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site’s registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information.
Virtual Card Services is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Virtual Card Services Internet servers are protected by firewalls and intrusion detection systems.
The Merchant does not have access to credit details.
Virtual Card Services continually reviews and enhances its security in line with technological changes.

Monitoring
We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).

Law
The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

Updating of these Terms and Conditions
We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Consent

I understand that all the designs and trademarks are registered to VOMBA TOURS and Transfers and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by VOMBA TOURS and Transfers for any civil action or any legal action deemed necessary against me.

Contact Details

Physical address: Mabarhule Trust, Stand no.129, Ximhungwe 1281

Postal address: PO Box 3069, Justicia,1289

Email address: info@vombatours.com

Phone numbers: 013 004 0059 or 082 664 9794

Fax numbers: 086 2427432